Returns, Refunds, and Cancellations

Effective date: 10/16/25

Cancellations

• Orders can be canceled before we begin creating your set.

• Once production has started, cancellations are no longer accepted.

• Custom orders: if we have already purchased special materials for your design, the order is considered final. In some cases, you may be eligible for a partial refund, determined case by case.

• To request a cancellation, email info@vinyluxenails.com as soon as possible with your order number.

Returns and Exchanges

• Because every order is handcrafted and made to order, we do not accept returns or exchanges once your order has been created.

• Custom sets, digital products, and sale items are final sale.

Damages or Order Issues

• Please inspect your order upon delivery and contact us within 14 days if an item is defective, damaged, or incorrect.

• Email info@vinyluxenails.com with your order number, a brief description of the issue, and clear photos so we can make it right.

 

Non-Returnable Items

• Custom sets, personalized items, digital products, sale items, and gift cards are not returnable.

• Sizing is based on the measurements you provide; sizes differ by length and shape, and we are not responsible for incorrect sizing.

 

Refunds

• If a refund is approved, it will be issued to your original payment method.

• Your bank or card issuer may take several business days to post the refund.

 

How to Reach Us

Questions or issues? We’re here to help.

Email: info@vinyluxenails.com